Warranty

PRYMALS Commitment to Excellence with a Lifetime Warranty

Our Pledge of Unmatched Quality At PRYMALS, we don't settle for good or even great; we aim for the pinnacle of perfection in every wallet and accessory we craft. This dedication to excellence is why every PRYMALS product is backed by an unequivocal lifetime warranty.

What the PRYMALS Lifetime Warranty Encompasses:

• Defects in craftsmanship or materials
• Breakages or malfunctions that make any part of the product non-functional

Exclusions from the PRYMALS Lifetime Warranty:

• Surface imperfections such as scratches, marks, or normal wear and tear
• Damage resulting from misuse, neglect, or intentional harm
• Loss or theft of the product
• Unauthorized alterations or repairs

Filing a Warranty Claim:

To activate a warranty claim, your PRYMALS product must have been purchased directly from our official website.

If you're facing an issue with a product that requires attention, please connect with us through our Contact Us page, providing:

• Visual evidence of the issue
• Your order reference
• Your complete name
• Your detailed address (including street, city, state, and ZIP code)
• Your email address

For any inquiries about our product warranty, our customer support team is at your service via the Contact Us page for guidance and assistance.