FAQ

FAQs for PRYMALS

 

Shipping & Handling Insights

When can I expect my PRYMALS order to dispatch? We prioritize efficiency; thus, your PRYMALS purchase typically heads out within 2-3 working days, not counting weekends or public holidays. Orders initiated post-11 AM CST on Fridays might be processed the next Monday.

Delays in Delivery Please note, the U.S. Postal Service is currently facing extended delays in their delivery schedules.

Locating Your Order Confirmation If your order confirmation hasn't appeared in your main inbox, we recommend checking your spam or junk mail. It's also wise to verify if the order was made with an alternate email. If it's still missing, please get in touch through our Contact Us page for a prompt resend.

Estimated Shipping Duration Our global reach means shipping times may vary. Typically, it takes about 7-10 working days for your items to arrive. Expect a tracking number in your inbox within 3-5 days post-purchase. For further details, please check our Shipping & Handling section.

Global Shipping PRYMALS is delighted to provide complimentary worldwide shipping, with no minimum purchase necessary.

Incomplete Orders Occasionally, orders are divided across our various dispatch points. If your order seems incomplete, please verify if you've received additional tracking numbers. Should there be any concerns, contact us directly, and we'll swiftly resolve the issue.

Returned Orders If a package is sent back due to address errors or delivery challenges, please contact us to arrange a subsequent shipment.

Modifying Your Order

Is it possible to cancel my PRYMALS order? Our automated system is designed for speed, meaning cancellations post-purchase aren't feasible. Should you change your mind, our returns process is straightforward and available for your convenience.

Can I alter my order? We strive to accommodate order modifications before shipping. If your items haven't left us yet, please reach out swiftly for assistance.

Need to update your shipping address? For address changes before dispatch, our Contact Us page is your go-to. We'll endeavor to make the necessary updates if your items are still with us.

AirTag Wallets & Accessories FAQ

Do PRYMALS wallets include an AirTag? No - AirTags are available separately through Apple.

Is the AirTag mount permanent? Our design allows for easy AirTag removal or insertion, such as when it's time for a battery update.

Setting Up Your AirTag Setting up your AirTag is straightforward. For a detailed guide, search "How to set up and use your AirTag" on YouTube.

AirTag Compatibility with Android Indeed, Android users can track AirTags via Apple's 'Tracker Detect' app, downloadable from the Google Play Store.

Product Assurance

What's the PRYMALS product warranty? PRYMALS stands behind its craftsmanship with a lifetime warranty on all products, reflecting our commitment to excellence. Visit our warranty section for claim details.

Payment Information

Accepted Payment Methods PRYMALS accepts various credit/debit cards including Visa, MasterCard, Discover, and American Express.

Changing Payment Details Post-order payment adjustments are not possible.

Billing Address Updates Once an order is placed, the billing address is final. However, this won't impact delivery provided the shipping address is accurate.